Reference

Legal Terms and Regional Access

We built heybali for supported regions where local law permits online betting platforms. Access depends on your location and the rules that apply there, so we ask you to confirm eligibility when you open an account.

Jurisdiction-dependent accessAccount verification requiredPolicy updates published hereBangladesh payment integration
heybali Legal Terms and Regional Access
SECURITY & PRIVACY

How We Handle Your Data and Compliance

We collect account details, payment records and activity logs to operate the platform, verify eligibility and meet our own compliance obligations. Your data is stored securely, accessed only by authorised staff, and retained according to the schedule outlined in our privacy policy. You can request a copy of your personal data or ask us to delete your account by contacting support.

Data Collection

We gather your name, contact details, payment information and device data when you register and use the platform. This information helps us verify your identity, process deposits via bKash, Nagad and Rocket, and keep your account secure.

Cookies and Tracking

We use cookies to remember your login session, track site performance and deliver relevant offers. You can manage cookie preferences in your browser settings, though disabling essential cookies may limit platform functionality.

Account Security

We encrypt payment data, require OTP verification for withdrawals and monitor account activity for unusual patterns. If we detect suspicious behaviour we may freeze your account temporarily and ask you to confirm recent transactions.

Retention and Deletion

We keep your account records for the period required by our internal policies and applicable regulations. When you close your account we retain transaction history for compliance purposes but remove personal identifiers where possible after a set period.

POLICY CONTACT

Legal and Compliance Enquiries

If you have questions about our legal terms, regional access rules, or how we handle your account data, reach us through the channels below. We respond to compliance questions during business hours and route urgent account-security matters to our verification team.

Email Support Send legal or compliance questions to our support address. We typically reply within one business day and escalate data-access requests to our policy team for formal review.
Live Chat Open the chat widget in your account dashboard to ask about eligibility, payment verification or policy updates. Our agents handle routine questions in real time and refer complex legal matters to the compliance desk.
Help Centre Browse our policy articles to understand regional restrictions, account verification steps and how we process personal data. The help centre includes a search bar and links to our full terms of service.

Legal and Access Questions

Access depends on the laws and regulations that apply in your location. We provide services to supported regions, but you must confirm that using our platform is lawful in your area before you register or deposit.

If local law changes or we determine that operation in your jurisdiction is no longer viable, we may suspend access and close accounts. We process outstanding withdrawals subject to verification and compliance checks.

Contact our support team by email or live chat and ask for a data export. We review the request, verify your identity, and provide a copy of your account information within a reasonable timeframe.

We share account details with payment processors like bKash, Nagad and Rocket to handle deposits and withdrawals. We may also disclose information if required by law or to protect the platform from fraud.

Yes. Request account closure through support and we will deactivate your login and remove personal identifiers where possible. We retain transaction records for compliance purposes but your profile will no longer be active.

Our complete terms, privacy policy and other legal documents are published on this site and linked from the footer of every page. We recommend reviewing them before you open an account or deposit funds.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.